Returns & exchange
Last updated October 2026
Damaged or wrong item
If your parcel arrives damaged or you receive the wrong fragrance, message us on WhatsApp within 48 hours of delivery with photos and your order number. We will arrange a replacement.
Opened or used perfume
For hygiene reasons we cannot accept returns of perfumes that have been opened or used, unless they arrived damaged or incorrect.
How to reach us
Use the WhatsApp button on any page or the contact form, and include your order number.